Returns & exchanges
To return or exchange an item, please enter your request
Please note that the following conditions must be met:
- We accept returns within 15 days from delivery date. If you shop during the holiday season (between Nov. 10-Jan. 10) you have a 40 day return policy.
- Returned items must be in perfect conditions: unworn and with no evident signs of being used.
- Any faulty jewelry can be returned. Any non-faulty jewelry that is not in a condition suitable for resale will be sent back to you.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- The customer is responsible for the shipping costs of the return. Out of the EU, the customer is also responsible for any additional customs fees.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
- You will be refunded in full minus all shipping charges.
Please feel free to email us at firstname.lastname@example.org for more help with your return or exchange.