Returns & exchanges

 

 

To return or exchange an item, please enter your request.

    

Please note that the following conditions must be met:

• We accept returns within 15 days from delivery date. If you shop during the holiday season (between Nov. 10-Jan. 10) you have a 40 day return policy.
• Returned items must be in perfect conditions: unworn and with no evident signs of being used.
• Any faulty jewelry can be returned. Any non-faulty jewelry that is not in a condition suitable for resale will be sent back to you.
• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Return

• The customer is responsible for the shipping costs of the return. Out of the EU, the customer is also responsible for any additional customs fees.

 

Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. 
• You will be refunded in full minus all shipping charges.

• Please be aware that in the case of orders delivered with Free Shipping, we will deduct the shipping cost from your refund.

 

Our warranty

• All our products come with a one year warranty from the date of your order’s delivery. The warranty is valid against any defects in our materials and/or workmanship. This warranty does not include insurance against physical or accidental wear and/or damage.

• To maintain your jewelry in perfect condition, check our jewelry-care guide. 

 

Please feel free to email us at contact@wilhelminagarcia.com for more help with your return or exchange.